Refund Policy
Last updated: June 2026
This Refund Policy explains how payments are held, when refunds are issued, and how cancellation fees work on Nexa.
Escrow hold
When you pay for a booking, your funds are authorized and held securely. The provider is paid only after the service is marked complete, which protects both sides.
Free cancellation window
You may cancel free of charge up to 24 hours before the scheduled service start. Held funds are released back to your original payment method.
Late cancellations
Cancellations made within 24 hours of the start time may be subject to a cancellation fee (up to 25%) per the provider's policy, disclosed at the time of cancellation. The remainder is refunded.
Refund timing
Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank or card issuer.
Disputes
If a service was not delivered as described, contact support before marking the job complete so we can help resolve it and, where appropriate, issue a refund.
This document is a beta placeholder provided for product testing and does not constitute legal advice. Final terms should be reviewed by qualified counsel before public launch.