Privacy Policy

Information we collect

Account information you provide — name, email, phone number, and (for providers) business details and verification documents.

Booking and transaction data — services requested, schedules, addresses you enter for a job, and payment records processed by our payment provider.

Usage data — device and log information collected automatically to operate and secure the service.

How we use information

To operate the marketplace: matching customers with providers, processing bookings, enabling messaging, and handling payments and payouts.

To keep the platform safe: verifying provider identity, preventing fraud, and enforcing our terms.

To communicate with you about bookings, receipts, and service updates.

Sharing

We share booking details between the customer and the provider involved in a job so the service can be delivered.

We use trusted processors (for payments, messaging, storage, maps, and email) who handle data on our behalf under contract.

We do not sell your personal information.

Your choices

You can review and update your profile information in the app at any time.

You may request deletion of your account; some records are retained where required for legal, tax, or fraud-prevention purposes.

Contact

Questions about privacy can be sent to privacy@nexaservices.ai.